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Privacy Policy

    1. OUE TRUNK CO., LTD. (hereafter referred to as "we", "our" or "us") has been committed to recognize the importance of customers' information such as Name, Address, Phone Number, Facsimile Number, E-mail Address or transactional information incurred (hereafter referred to as "Personal Information")  and gain customer satisfaction and trust through undertaking the following initiatives. 

    2. We observe laws and ordinances applied to personal information and shall strive to protect personal information.

    3. We will acquire personal information to the extent necessary for the accomplishment of the purposes of use in an appropriate and lawful manner.

    4. We use personal information for the purpose described in this policy.

    5. We shall take, improve and revise security measures in order to securely manage personal information and to prevent unauthorized access, acquisition, loss, tampering or leaks of personal information.

    6. We will comply with applicable laws and ordinances for personal information and when appropriate review our efforts in making constant improvements on the protection of personal information.

    1. We may acquire personal information in the following cases.

      1. In cases customers purchase our merchandise(s).

      2. In cases customers have our services in regard to our merchandise(s) such as repair.  

      3. In cases customers place the order(s) for our made-to-order merchandise(s).

      4. In cases customers have our services other than the above.

      5. In cases related or incidental to the services stated above.

    2. We shall inform customers of the intended use of personal information when receiving it in cases other than the above.

    1. We properly manage the personal information acquired from the customers and shall not provide such information to any third parties without prior consent except for cases where any of the following,

      1. for the purpose of announcement of dispatch of delivery, receipt and direct mails, and information regarding after-sales services, supports, maintenance, back-orders, campaigns, new products, events and promotions.

      2. for the purpose of market research activities including questionnaires and monitoring survey for improving our products and services.

      3. for the purpose of our business/marketing operations including over-the-counter sales and mail-order sales.

      4. for the purpose of credit management of transactions.

    2. We may send emails or letters, or call customers to inform of our services that are deemed as beneficial for the customers. Customers stop to hear from us this news and information by an inquiry via this website or a phone call to us

    1. We properly manage the personal information acquired from the customers and shall not provide such information to any third parties without customers' prior consent except for the following cases,

      1. In cases we have customers prior approval.

      2. In cases demanded by the laws and ordinances.

      3. In cases requested to disclose by judicial and/or administrative institutions, enforcement organization and/or other organizations based on laws and ordinances.

      4. In cases we judge it appropriate and necessary in order to protect customers' important benefits such as lives, health or assets.

      5. In cases we are required to disclose for the sake of settlement in regard to our services by the Financial Institutions or other Credit Card processing companies.

      6. In cases when we outsource a part or the whole service to third parties, and we have to provide to the third parties the limited personal information within necessity for conducting such services.

      7. In cases we provide information to the party who is obliged to maintain confidentiality to us.

      8. In cases other than the above and in which admitted to providing by the Personal Information Protection Act.

    2. If customers intend to make a request via an inquiry or a phone call for disclosure, amendment or deletion of their personal information, we will respond. However, we shall not delete the minimum amount of personal information necessary to conduct our operations.

    1. Our website may use cookies to collect, store and sometimes track information for statistical purposes. Customers can use the browser functions to be notified when receiving cookies or opt-out cookies. However, some functions or services may not work without cookies.

    2. This website may save the information of users who accessed this website into the form of an access log. The access log contains specific information such as the date and time of access, IP address, hostname and browser, however it usually does not contain information that can detect an individual. These access logs are utilized on market research and analytics or statistical purpose and no other purposes whatsoever.

  • We may revise the privacy policy, other public announcement or other procedures of disclosure, amendment or deletion without any prior notice in order to enhance customer's personal information protection or to correspond to a revision of the law and other ordinances and in the event of any change, the amended privacy policy shall apply.

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